Terms, Privacy & Disclaimers

Medical Disclaimer

Always seek the advice of your physician, specialist, or other qualified health provider with any questions you may have regarding a medical condition, diagnosis, or treatment plan. Never disregard professional medical advice or delay seeking it because of something you read or generated on Plainly.

If you believe you are experiencing a medical emergency, call 911 or your local emergency number immediately.

What Plainly Is (and Isn't)

Plainly is:

• A health literacy tool that translates complex medical language into plain English
• A tool to help you understand and communicate with your care team
• A starting point for informed conversations with your doctor
• An educational resource, similar to a medical dictionary or patient education website

The questions and explanations Plainly generates are general in nature. They are intended to help you participate more actively in your own care — not to replace the expertise of the clinicians who know your full situation.

Terms of Use

By using Plainly, you agree to the following terms. If you do not agree, please do not use the service.

Acceptable Use

Plainly is intended for personal health literacy and education. You agree not to:

• Use Plainly to make clinical decisions without consulting a qualified healthcare provider
• Submit information that belongs to another person without their consent
• Use Plainly for any unlawful purpose
• Attempt to reverse-engineer, copy, or redistribute the service

No Warranties

Plainly is provided "as is" without warranty of any kind, express or implied. We make no representations that the service will be accurate, complete, error-free, or suitable for any particular purpose. Medical language is complex and AI-generated translations may occasionally be imprecise or incomplete.

Limitation of Liability

To the fullest extent permitted by law, Plainly and its operators shall not be liable for any damages arising from your use of or reliance on the service, including but not limited to medical decisions made based on content generated by Plainly.

Changes to Terms

We reserve the right to update these terms at any time. Continued use of Plainly after changes are posted constitutes acceptance of the updated terms.

Privacy Policy

What we collect

Plainly is designed with your privacy in mind. When you use the translation tool:

• The text you enter is sent to an AI model to generate your response — it is not stored by Plainly
• We do not create user accounts or store personal health information
• If you submit your email for the waitlist, we store only your email address for communication purposes

What we don't do

• We do not sell your data to third parties
• We do not use your health text submissions for advertising
• We do not build profiles based on your health information

HIPAA Notice

Third-party AI

Plainly uses the Anthropic Claude API to power its translations. Text you submit is processed by Anthropic's systems subject to their privacy policy. We encourage you to review Anthropic's privacy practices at anthropic.com.

Cookies

Plainly does not use tracking cookies or advertising pixels.

About Our AI

Plainly is powered by a large language model (Claude, by Anthropic). AI-generated content has real limitations you should be aware of:

• AI can make mistakes, misinterpret context, or produce incomplete explanations
• AI does not know your medical history, medications, or personal circumstances
• Medical language can be highly context-dependent — the same term may mean different things in different specialties
• AI-generated question suggestions are general and may not apply to your specific situation

Always verify important health information with your care team. Use Plainly as a starting point for understanding, not as the final word.